Holisto Ltd. (“Holisto”, “we”) is committed to maintaining the privacy of its users (“user”, “you”). The following information describes how Holisto collects and processes information about you when you use our Services (as defined below). The Services are accessible via our website at www.traveluro.com (the “Website”) or via our mobile and tablet application (the “App”, and together with the Website, the “Platform”).
Holisto develops and operates a smart online hotel booking platform which provides its users with competitive rates and discounted pricing for hotel bookings (the “Services”).
Using the App or Website on your Device
Information from which you may be personally identified (hereinafter: “Personal Information”) may also be collected, as follows:
Please note that Personal Information shall be collected only if received voluntarily from you, including, without limitation, by registering to the Services, contacting our call centers, or emailing us.
The service is not intended for children under the age of 18. We do not, knowingly or intentionally, collect information about children who are under 18 years of age.
IF YOU ARE UNDER THE AGE OF 18 YOU MAY NOT USE THE PLATFORM, UNLESS PARENTAL CONSENT IS PROVIDED ACCORDINGLY
We use the Personal Information we collect from you for a range of different business purposes according to different legal bases of processing. We may use or process your Personal Information for the following purposes. One or more purposes may apply simultaneously.
We process the Personal Information where it is necessary for the adequate performance of the contract regarding the requested Services.
We process this information in light of our legitimate interest in improving the Services, to allow our users to have the best experience.
We may use your information to detect and prevent fraud, abuse and security incidents in the following ways;
We process this information in light of our legitimate interest in improving our Services and enabling our users to browse in a secure environment.
We process this information in light of our legitimate interest to personalize your experience and customize our content.
In order to perform our contractual and other legal responsibilities or purposes, we may, from time to time, need to share your Personal Information with third parties, including but not limited to hotels and hotel resellers or providers that have partnered with Holisto to provide hotel rooms (in order to facilitate your interaction with them through the Platform).
In particular, in case the Platform is offered on our partner’s website as an integrated part of their online service, we may provide your Personal Information such as your booking details to enable you to be provided with the Services. Also, whenever you make a booking via the web pages or apps of our business partners, certain Personal Information provided to them by you may be forwarded to us.
We may as well share your Personal Information with our affiliates, subsidiaries or any third party service providers and individuals to facilitate our Services or any portion thereof, such as marketing, data management or maintenance services. We may also share your information with analytics service providers for analytics services such as HotJar. Such analytics service providers set their own cookies or other identifiers on your computer, through which they can collect information about your usage of our Platform.
This helps us compile aggregated statistics about the effectiveness of our Platform and Services. We may use the information we collect, to compile anonymized or aggregated information. Such information can no longer identify or be referenced an individual user. We may share, sell or otherwise communicate and make available such anonymized or aggregated information to any other third party, at our sole discretion.
We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes. Furthermore, information about you may also be released in order to comply with any valid legal obligation or inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if you use the Platform to perform an unlawful act or omission or take any act or omission that may damage Holisto, its property and goodwill, or if there is an attempted breach of the security of the Platform or a physical or property threat to you or others. The authority supervising such activities is the Israeli Privacy Protection Authority, and you have the right to file a complaint to it or any other relevant supervisory authority.
You have the right at any time to request to access or modify your information. To exercise these options, please contact us at : firstname.lastname@example.org
In some jurisdictions, in particular those located within the European Union (the “EU”) or within the European Economic Area (the “EEA”), you may be afforded specific rights regarding your Personal Information. Subject to such eligibility, you may have the following rights to:
Generally, with regard to information collected on our Platform, Holisto is a “Data Controller”. Therefore, if you wish to exercise the above mentioned rights, please contact us, and we will make our best efforts to fulfill your request.
If you wish to file a request regarding any of the above, you may contact us at : email@example.com
According to CalOPPA, Holisto agrees to the following:
The California Consumer Privacy Act of 2018 (“CCPA”) permits Members who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their Personal Information (if any) in the prior calendar year, as well as the type of Personal Information disclosed to those third parties.
Please note that we do not sell your Personal Information.
If you choose to exercise your rights, we will not charge you different prices or provide different quality of our Services, unless those differences are related to the fact that you provided us with your Personal Information.
Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Moreover, you may designate an authorized agent to make a request on your behalf.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide, will only cover the 12 month period preceding your verifiable request's receipt. If, for some reason, we cannot reply within such time frame, our response will include an explanation for our inability to comply. If you wish to exercise your CCPA rights, please contact us at: firstname.lastname@example.org.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
The CAN-SPAM Act is a Federal US law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out strict penalties for violations.
To be in accordance with CANSPAM, Holisto agrees to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com , and we will promptly remove you from ALL correspondence.
We may use "cookies” and/or other technologies or files (collectively, "cookies") to identify how visitors make use of this Platform. This aggregated tracking information may be used to help us improve and enhance the Platform experience for all of our visitors. In addition, cookies are used for adjusting the Platform to your personal preferences. Cookies contain information such as the pages you visited, the length of time you stayed on the Platform, the location from which you accessed the Platform and more. If you would prefer not to have cookies stored on your computer, you may modify your browser settings to reject most cookies, or manually remove cookies that have been placed on your computer. However, by rejecting the cookies, you may be unable to fully access the offerings on this Platform. To find out more about cookies, visit www.allaboutcookies.org.
You are always in control of your data, and if you choose to receive information from us, or others, you can change your mind later. If, at any time, you would like to stop receiving such information or opt out of a feature, you may notify us by writing to firstname.lastname@example.org. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request.
We deploy industry standard, or better measures to ensure the security, confidentiality, integrity and availability of personal data we process. We maintain physical, technical and administrative safeguards, and test and update these periodically. We endeavor to restrict access to Personal Information on a ‘need to know’ basis for the provision of our Services to you. No such measures are perfect or impenetrable. In the event of a security breach, we will take all reasonable action to minimize any harm. Although we will do our best to protect Personal Information, we cannot guarantee the security of data transmitted to our Platform, and transmission is at the users own risk.
Generally, Holisto does not retain information longer than necessary to provide its Services and for its reasonable business and lawful needs. If you withdraw your consent to us processing your data, we will erase your Personal Information from our systems, unless the data is required for Holisto to establish, exercise or defend against legal claims or it is necessary for the performance of the requested Services.